Dean, S., Gilmore-Bykovskyi, A.L., Buchanan, J., Ehlenfeldt, B., & Kind, A. J. (2016). The Joint Commission Journal on Quality and Patient Safety. 42(12), 555-572. PMCID: PMC5367268. (Highlighted in The Joint Commission Quality and Safety Network educational program “Improving Communication, Reducing Medical Errors,” 2017)
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